Your Guide to Upcoming Merchant Updates

We believe that transparency is the key to a great partnership. Based on feedback from agents like you, we're giving you a heads-up on some important changes coming soon.

Below are the details on several improvements and industry-related price adjustments. Please take a moment to review them. 

Key Updates for Your Merchants 

Here’s a breakdown of what’s changing, why it’s happening, and when it will take effect. 

New Online Merchant Portal 

We're excited to launch a brand-new online portal designed to empower your merchants. This self-service tool will give them direct access to their statements, allow them to manage chargeback responses, view support tickets, and much more. It's all about providing them with greater control and easier access to their account information. 

• A monthly portal fee of $5.95 will begin with the February 2026 statement. 

• Merchants will receive their login details in a separate communication. 

Debit Network Annual Fee 

There will be a new annual fee for merchants who process transactions on the STAR, ACCEL, or PULSE debit networks. This fee is a direct result of increasing costs associated with maintaining access to these networks. 

• An $89 annual fee will be applied to each applicable merchant account. 

• This fee will appear on the February 2026 statement. 
  

Chargeback Fee Update for High-Risk / CNP 

To align with updated network compliance requirements, we are adjusting the chargeback fee for specific merchant types. This change only impacts merchants classified as high-risk or those primarily processing card-not-present (CNP) transactions. 

• The chargeback fee is increasing to $45 per occurrence for these specific merchants. 

• This change will be effective with the February 2026 statement. 

SwipeSimple Gateway Update 

We are also updating the pricing for the SwipeSimple gateway. This adjustment reflects the ongoing value and feature enhancements of the service. 

• The monthly fee will increase from $9.95 to $14.95. 

• This will be effective on February 1, 2026. 

We appreciate you taking the time to familiarize yourself with these updates. Having this information ahead of time will help you confidently address any questions your merchants may have. 

For more information, please reach out to Partner Success at Partner.Success@go-afs.com / O: 888-708-8019.